Refund policy
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at avistamart01@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at avistamart01@gmail.com.
Note.
To be eligible for a return, customers are required to provide a clear, continuous, and unedited video recording of the entire unboxing process, from the moment the package is opened until the product is fully displayed, ensuring the item is shown clearly in the video.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at avistamart01@gmail.com.
Refund policy
Need Unboxing Video of product that you received
GUIDELINE FOR UNBOXING AND REPLACEMENT CLAIMS
Please make sure to make a proper unpacking video to avid claim of purchase made under check warranty terms
In order to provide more business and good long term relation we have made a sample video. have a look
Its is Humble Request to all Customers and Resellers to ensure following things
1. Customer Should take image from top of parcel once received showing label clearly. (To Varify Our Shipment)
2. Customer should start unpacking with 360 degree view of parcel at first (To Varify Tempering)
3. Unpacking to be done in complete including all edge to edge showing all components. (To Varify Missing Items)
4. Any Physical Damage or Usage mark etc to be notified in same video.
5. Video shall be single clip unedited
For Damage Claim only unboxing video evidance will be refered for varification
RETARGET OUT OF DELIVERY ORDERS
REASONS FOR NDR (NON DELIVERY ATTEMPT)
Incorrect Address: Verify updated address details with the customer.
Unavailable Customer: Request a time slot when the customer is available.
Customer refused order because of trust issues
1. Identify Out-of-Delivery Orders
Review System Logs: Check your delivery management system for orders marked as "undelivered or "failed delivery" Categorize Reasons: Identify reasons for undelivered orders (e.g, incorrect address,
customer unavailable, refuse order)
2. Communicate with Customers
Notify the Customer: Send an SIMS, emaill, or phone call to inform the customer about the failed delivery attempt
Requost Updated Detalls: Ask for updated delivery instructions or confirm the address and preferred delivery time.
3. Reattempt Delivery
Schedule New Delivery Time: Based on customer confirmation.
Priorttize Orders: Ensure out-of-delivery orders are given higher priority in the next delivery cycle